The Communications Regulatory Authority of Namibia (CRAN) has launched an urgent review of Telecom Namibia’s network stability following recurring broadband outages that have disrupted internet services across multiple parts of the country.
The regulator said the repeated failures affecting Telecom Namibia’s fixed broadband infrastructure are raising concerns over service reliability, network resilience and compliance with quality-of-service obligations under Namibia’s communications framework.
CRAN has formally summoned Telecom Namibia for a detailed technical briefing covering the root causes of the disruptions, restoration measures currently underway and long-term interventions aimed at preventing future outages.
The regulator said the service instability is affecting households, businesses and institutions that depend on stable internet connectivity for digital operations and communication.
CRAN Chief Executive Officer Emilia Nghikembua said reliable connectivity remains essential to Namibia’s digital transformation agenda and broader economic development.
“Reliable connectivity remains critical to Namibia’s socio-economic development and digital transformation agenda. CRAN expects all licensed operators to maintain service quality standards and to ensure that consumers are kept informed during service disruptions. We are engaging Telecom Namibia to better understand the cause of the current challenges and the measures being implemented to restore and stabilise services,” Nghikembua said.
The regulator also confirmed that it is assessing whether Telecom Namibia’s current service performance complies with licence obligations and minimum quality standards.
“The Authority will also assess the overall viability of Telecom Namibia’s business case in light of the continued network instability and compliance with other licence conditions. This assessment will focus on whether Telecom Namibia is able to meet its licence obligations and uphold customer service and quality assurance standards,” Nghikembua said.
In response, Telecom Namibia acknowledged the outages and admitted that network performance has not consistently met expected standards.
The company attributed the disruptions to a combination of infrastructure challenges and system-related failures affecting both its fixed broadband and mobile network environment.
Telecom Namibia said technical teams remain fully deployed to stabilise services while accelerating infrastructure upgrades and network optimisation efforts.
“Telecom Namibia further acknowledges that service performance has not consistently met expected standards. The organisation is committed to restoring service reliability and rebuilding customer confidence through measurable improvements and greater transparency,” the company said.
The operator said current interventions include network stabilisation initiatives, infrastructure modernisation programmes, enhanced monitoring systems and faster response mechanisms aimed at improving resilience across its network infrastructure.
Telecom Namibia also pledged to improve communication with customers and stakeholders while restoration efforts continue.
The developments place renewed attention on the reliability of Namibia’s digital infrastructure at a time when internet connectivity is increasingly central to business operations, digital services, financial systems and public sector functions.
