MTC has successfully rolled out its Business Support System , as the company streamlines business processes to enhance customer satisfaction.
Namibia’s first and largest mobile telecommunications company has over 2.5 million subscribers.
MTC Chief Human Capital and Corporate Affairs Officer Tim Ekandjo said companies, whether macro or micro, public or private, need an up to date and effective IT business support system to enhance productivity, enable innovation,and give the required technical aid to the overall implementation of business strategy, and meeting customer expectations.
“The adoption of new system has brought tangible benefits to continue manifesting quality services and innovative product offerings. The benefits are such as the real-time system integration, which has significantly improved the company’s turnaround time; advancing swift error-free procedures; allowing personalized offerings; and facilitating in advanced analytics, amongst others,” he said.
Ekandjo noted that customers are likely to choose to work with entities that are conversant with technology trends, as it gives them a sense of reliability, commitment and dedication.
“With ancient BSS, a streamlined company processes will not be assured and the company will be unfit to cut through a harsh environment where digitalization is key,” he said.
Ekandjo said adoption of the system will also enhance its data storage and support system, allowing the telco to meet its increased customer needs.
“Additionally, the issue of customer data protection is very crucial, and any entity that stores and handles people’s data must have in place a sound support system that aids the safe storage and retrieval of such data. With technology ever evolving the need for agile, adoptive business systems becomes necessary for an entity like MTC to continue on the upward path it has been doing within the Namibian space. Thus, investment in such technology underpins our business process and strategy, ultimately with the aim to continue meeting the expectations of our customers,” he said.
